You don’t have to navigate this alone.

When life is unstable—housing issues, health challenges, missed calls, forms, and appointments—it’s easy for services to get delayed. We help you stay organized, follow through, and stay connected to the people and programs involved in your support. Our work is practical and consistent: check-ins, coordination, task tracking, and follow-up so progress doesn’t stop.
We support CalAIM Community Supports and Enhanced Care Management (ECM) through non-clinical care management support under health plan direction.

Start Here

If you’re trying to get help but the process feels overwhelming, you’re not alone. We help you stay organized, follow through, and stay connected so services don’t get delayed.

This may be a good fit if you:

  • Are dealing with housing instability or homelessness

  • Feel overwhelmed by appointments, paperwork, or referrals

  • Have approved services but things feel delayed

  • Are enrolled in ECM and need help staying on track

WHO WE ARE

We’re here for people who are trying to get support, but the process feels exhausting — missed calls, paperwork, appointments, and delays that make it hard to move forward.Guided Pathways Community Solutions provides non-clinical support to help members stay organized, stay engaged, and follow through with approved services.We work alongside health plans, providers, and community partners to support members receiving CalAIM Community Supports and/or Enhanced Care Management (ECM).We don’t provide medical treatment — our focus is the real-life steps that help services actually happen.

WHAT WE DO

We help you take what feels like a confusing process and turn it into clear next steps.That can look like:

  • Explaining what’s happening and what comes next (in plain language)

  • Helping you keep track of appointments, referrals, and deadlines

  • Following up so things don’t get stuck or forgotten

  • Helping you connect with the right providers and programs

  • Supporting paperwork and documentation when it’s needed

  • Problem-solving barriers (transportation confusion, missing information, trouble reaching someone, etc.)

These supports align with Community Supports coordination and ECM-aligned non-clinical care management, based on health plan direction.

Community Supports

Community Supports are services your health plan may approve to help with needs like housing stability and nutrition. If you’re approved, we help you complete steps, stay engaged, and keep services moving.We can support coordination for:

  • Housing Transition & Sustaining Services (HTSS)

  • Housing Tenancy Navigation Services (HTNS)

  • Housing Deposits

  • Medically Tailored Meals

Enhanced Care Management (ECM) – Non-Clinical Support

ECM is for members who need extra support because multiple things are happening at once. If you’re enrolled in ECM, we help you stay on track through outreach, coordination, task tracking, and follow-through.We support:

  • Outreach/engagement support

  • Coordination with providers and community partners

  • Task tracking and follow-up

  • Documentation support (when needed for services)

Non-clinical support only. Eligibility/authorization is determined by the health plan.

What to Expect

Support may include:

  • Check-ins and outreach (calls/reminders)

  • Help organizing next steps and paperwork

  • Coordination with service providers and community partners

  • Follow-ups on referrals and service start dates

  • Identifying barriers and helping get them resolved

  • Documentation support and progress updates (when needed for services)

Program note: This work supports CalAIM Community Supports and ECM-aligned non-clinical care management.

HOW WE WORK

We keep it straightforward.We listen — what you need and what’s getting in the way.
We make a simple plan — clear steps you can actually follow.
We help with follow-through — calls, coordination, reminders, and updates.
We stay connected — check-ins so you’re not doing this alone.You’ll always know what’s happening next, and you can ask questions anytime.

Service Area

We serve members and partners across San Diego County, Imperial County, San Bernardino County, and Riverside County. Support can be remote or in-person depending on needs and program requirements.

About the Owner

My name is Michael Keeton, and I’m the founder of Guided Pathways Community Solutions. I started this organization because I’ve seen too many people lose momentum in the system—not because they didn’t qualify for help, but because the process is hard to navigate.Small things like missed calls, confusing steps, paperwork delays, and lack of follow-up can hold up services for weeks or months. Guided Pathways exists to provide steady, respectful, non-clinical support so members can stay organized, stay engaged, and keep moving forward.We support members and partners through CalAIM Community Supports coordination and ECM-aligned non-clinical care management support—focused on outreach, coordination, documentation support, and consistent follow-through under health plan direction.

Scope of Services

Non-clinical services only: We do not provide medical care, diagnosis, or treatment.
We provide coordination, follow-up, outreach support, documentation support, and navigation assistance in collaboration with health plans and community partners. Eligibility and authorizations are determined by the member’s health plan.

Partner with Us

Guided Pathways provides reliable, documentation-forward non-clinical support that helps members stay engaged and helps authorized services move from referral to delivery.We support partners with:

  • Outreach & engagement support

  • Task tracking and follow-through

  • Coordination with community providers

  • Documentation support and progress updates

  • Barrier identification and escalation pathways

Homelessness in Our Region

California has one of the highest homeless populations in the United States. As of 2024, roughly 187,000 people were experiencing homelessness on any given night, accounting for about a quarter of all unhoused individuals in the U.S. — more than any other state.

19,224

This figure represents the estimated number of individuals experiencing homelessness across San Diego, Riverside, Inland Empire, and Imperial Counties, based on the most recent Point-in-Time counts.

+2–7%

Homelessness trends vary by county, with some regions seeing modest declines while others continue to experience year-over-year increases, underscoring the need for coordinated, housing-focused supports.

5–10%

Consistent outreach, coordination, and follow-through can reduce delays and help members stay engaged with approved supports.

Contact Us

For support or partnership inquiries, email [email protected]
or call (760) 933-9910.

After You Contact Us

We’ll respond within 1 business day with next steps and a few questions to understand what support you need and what county you’re in.

© Guided Pathways Community Solutions LLC. All rights reserved.